This Statement was last updated on 07-05-2019

In this Privacy Statement (‘Statement’), you can find information about whether, how, and
why Future Forward-Portstream B.V. and its group companies and subsidiaries including
Future Forward-Portstream Software & Services B.V. and Future Forward DOO, Serbia
(‘FFWD’, ‘we’, ‘us’ or ‘our’) collects and uses your personal data. This Statement applies to
any personal information that is processed when you make use of our services, visit our
events, visit our websites (including or otherwise interact with us.
The contact information for the main establishment of FFWD is Nicolaas Pieckstraat 12
(3232 BP) Brielle, the Netherlands, telephone +31 181 413 112. If you have any other
questions or would like additional information, please send an email to us at

When we process your personal data, we make sure this is done in compliance with the
General Data Protection Regulation (‘GDPR’), the Dutch GDPR Execution Act and the Dutch
Telecommunications Act.

How does FFWD receive or collect your personal data?

We will receive personal data from you over the course of providing our services to you,
when you engage us as a client or otherwise contact us. Furthermore, your data is collected
when you visit our website or apps, register for an event and subscribe to our newsletter.
For what purposes does FFWD process which personal data on what legal grounds?


FFWD processes your personal data for the purpose of providing our services to you and to manage our relationship with you. The following personal data may be processed for this

  • Contact information: Name and e-mail address;
  • Communication: Full name and e-mail address;

The legal basis for this processing of personal data is that processing is necessary for the performance of our contractual relationship with you.

Website users/visitors

(Direct) marketing

FFWD processes personal data to provide you, our clients, prospects and relations with
relevant information, such as newsletters, updates and invitations for events, for information
and marketing purposes. The following personal data may be processed for this purpose:
Contact information: Name, gender, e-mail address, company name, (contact person of)
clients, prospects and relations, IP address and webprofile.

The legal basis for this processing of personal data is the consent of the data subject
involved and /or because processing is necessary for the performance of the contractual
relationship with you, the client and /or that processing is necessary to fulfil our legitimate
interest in building and maintaining relationships with you, clients, prospects and relations.
Depending on the ground of processing (legitimate interest versus consent), you have the
right to withdraw your consent at any time or have the right to object to the processing of
your personal data for direct marketing purposes at any time. The withdrawal of your
consent or exercise of your right of objection shall not affect the lawfulness of processing
prior to such withdrawal or objection.


The website(s) of FFWD use(s) cookies. Two kinds of cookies are used:

  • Functional cookies: these cookies are necessary to make a website function. FFWD
    uses functional cookies to facilitate navigation on the websites and to store specific
    user settings or user preferences, so as to optimize your use of the websites;
  • Analytical cookies: FFWD uses Google Analytics. Google Analytics is a web analytics
    service offered by Google that tracks and reports website traffic. Google uses the
    data collected to track and monitor the use of our website. This data is shared with
    other Google services. Google may use the collected data to contextualize and
    personalize the ads of its own advertising network. You can opt-out of having made
    your activity on the service available to Google Analytics by installing the Google
    Analytics opt-out browser add-on. The add-on prevents the Google Analytics
    JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google
    Analytics about visits activity. For more information on the privacy practices of
    Google, please visit the Google Privacy & Terms web page:

When does FFWD share my personal data with third parties?

When you use our services or websites, we may share (some of) your personal data with
third parties (e.g. IT providers, communication service providers, etc.). When we share your
personal data with third parties, processing personal data on our behalf (data processors),
your information will still be protected by the terms of this Statement and processor

Our websites also contain links to third-party websites. If you follow these links, you will exit
our website. This Statement does not apply to third-party websites. FFWD does not accept
liability for the ways in which these third party websites use your personal data. You use
these websites at your own risk. For more information on how these third parties treat your
personal information, please check their respective privacy policies.

Where is your personal data processed?

When processing your personal data for some of the purposes specified above, we may
disclose the data to third parties located outside the European Economic Area (“EEA”). For
such transfers, FFWD will take measures that provide an adequate level of protection for
your rights and freedoms as a data subject, such as for instance model contractual clauses
for data transfer approved by de European Commission. We may also transfer personal data
to third parties who are certified under the EU-U.S. Privacy Shield Framework.

What security measures does FFWD take to protect my personal data?

FFWD has taken appropriate technical and organizational measures to protect your personal
data against accidental or unlawful processing, including by ensuring that:

  • the confidentiality of your personal data is assured and the integrity and availability of
    your personal data will be maintained;
  • personnel is trained in information security requirements;
  • your personal data is protected against unauthorized access.

In the event of a breach of security, FFWD will make any legally required disclosures
concerning the breach and the confidentiality, or integrity of your personal data. This will be
done without unreasonable delay in as far as it is consistent with any legitimate needs of law
enforcement and any measures required to determine the scope of the breach and to
safeguard the integrity of data. If you wish to have more information about the security
measures to protect your personal data please contact us at

How long does FFWD retain my personal data?

Unless a specific retention period is mandated or permitted under applicable law, for
example under fiscal law, FFWD will retain your personal information for the duration of time
necessary to fulfill the purposes described in this Statement. This means that we may retain
your personal data for a period of time following the termination of your relationship with us.
For taxation and company accounting purposes we will retain information for at least seven
years. In case of disputes or claims, we may secure evidence and store data for a longer
period. If you wish to have more information about the retention period of your personal data,
feel free to contact us at

What are your rights with regard to the personal data we process?

You can exercise a number of rights in relation to your personal data. In each case, please
use the contact details below to exercise any of your rights. We will ask you to provide us
with a copy of your passport or other proof of your identity. We only ask you to provide a
copy to prevent that others may have access to or exercise rights in respect of your personal
data. Once we have checked your identity, we will delete the copy. Note that in many cases,
your rights are not absolute and we may not be required to comply with your request

Right of access

You are entitled to request a copy of the personal information we hold about you and to learn
details about how we use it.

Right to rectification

We take reasonable steps to ensure that the information we hold about you is accurate and
complete. However, if you do not believe this is the case, you can ask us to update or
amend it.

Right to erasure

In certain circumstances, you have the right to ask us to erase your personal information, for
example where personal data is no longer necessary for the original purpose or where you
have withdrawn your consent. However, this will need to be balanced against other factors.
For example, we may not be able to comply with your request due to certain legal or
regulatory obligations.

Right to restriction of processing

In certain circumstances, you are entitled to ask us to (temporarily) stop using your personal
data, for example where you think that the personal data we hold about you may be
inaccurate or where you think that we no longer need to process your data.

Right to data portability

In certain circumstances, you have the right to ask that we transfer personal data that you
have provided to us to a third party of your choice.

Right to object

You have the right to object to processing which is based on our legitimate interests. Unless
we have a compelling legitimate ground for the processing, we will no longer process the
personal data on that basis when you file an objection. Note, however, that we may not be
able to provide certain services or benefits if we are unable to process the necessary
personal data for that purpose.

Right to withdraw consent

We may ask for your consent to process your personal data in specific cases. When we do
this, you have the right to withdraw your consent at any time. We will stop the further
processing from the moment of withdrawal of your consent. However, this does not affect the
lawfulness of the processing before consent was withdrawn.

What is our policy for modifying this Statement?

This Statement is effective as of the date first written above and replaces our previous
Privacy Statement. We reserve the right to alter or otherwise make changes to this
Statement. If we do make changes, we will notify you by posting the revised Statement on
our website and notifying you through a banner. In case of amendments which may have a
serious impact on our clients and relations, we will inform them about the amendment via
e-mail. All changes take effect as soon as the Statement is posted.

How can you reach us for questions or complaints?

If you have any question or complaints about the processing of your personal data, please
send an e-mail to us at We will be happy to assist you. If you feel
that your rights have been violated, you may also lodge a complaint with the Autoriteit
Persoonsgegevens, the Dutch Data Protection Authority
( For more information about the protection of personal
data, please consult the website of the Autoriteit Persoonsgegevens.